DESIGNFUL / POLICIES
The details, clearly.
Privacy, terms and your creative content.
Privacy policy
Effective: October 27, 2026
About this notice
Designful is operated by 义乌智阅网络科技有限公司, a company in mainland China. We are responsible for the personal information we use to operate our website, accounts, design tools and customer service, and to fulfil your orders. This notice explains what we collect, why we use it and the choices available to you. Contact us through the Contact us page for privacy requests.
Information you provide
We collect your sign-in email and account details; artwork, text, AI prompts, garment choices and designs you save; and messages you send to customer service. When you order, we receive the order, contact and delivery information needed to fulfil it, together with payment status and transaction references. Our design tools do not collect full card numbers or security codes.
Information collected automatically
When you visit, necessary technical records may include IP address, browser and device information, security events and session details. With your permission, optional statistics and diagnostics help us understand page use and technical problems. These optional reports are designed to exclude email addresses, artwork, prompts and order identifiers. Read the Cookie policy for your choices.
How we use your information
We use information to verify your account, save and reopen designs, generate requested previews, maintain your bag, process orders, arrange delivery, answer questions and protect the service. Depending on the activity and applicable law, processing is based on providing the service or contract, legal duties, legitimate interests such as security, or your consent for optional activities. Login emails are service messages, not permission to send marketing.
When we share information
We share information needed for the relevant service with providers of website hosting and security, account verification and data storage, email delivery, customer support, AI generation, payment processing, and production or delivery. For example, delivery requires recipient details and production requires the ordered design. Payment providers handle payment details under their own notices. We may also disclose information where required by law or to address fraud, disputes or security incidents. We do not sell your personal information or saved designs.
Your designs and AI tools
Your uploads and saved designs are associated with your account and are not automatically published in a public gallery. When you request AI generation, your prompt, any input images used by that feature and necessary settings are processed by a third-party AI service. Do not submit sensitive or confidential information. See AI tools for more about input, output and third-party processing.
How long we keep information
We retain account and saved-design information while needed to provide your account and requested services. Order and transaction records may need to remain for fulfilment, accounting, legal requirements and disputes. Technical records are retained according to security and support needs. You can request deletion through Contact us; we will explain any information that must be retained. Deleted information may remain temporarily in restricted backups until they are rotated. Closing a browser does not delete saved designs, and deleting one design does not close your account.
International processing
Our business operates in mainland China and uses international service providers. To provide account, design, support, payment and delivery services, information may be processed in mainland China, the United States and other countries outside your place of residence. Applicable protection and transfer requirements depend on the service and the countries involved. Contact us for information about the recipients, locations and transfer arrangements relevant to your request. This notice does not itself replace any transfer mechanism required by law.
Your choices and rights
Depending on applicable law, you may ask us to confirm processing, provide access, correct information, delete unnecessary information, provide portability, explain sharing, or review processing and withdraw consent. Brazilian customers may exercise their applicable LGPD rights and contact the ANPD. Use Contact us and identify the relevant account or order; never send passwords, verification codes or card details. We may need to verify your identity and will explain if a request cannot be fulfilled. Optional Cookie choices can be changed at any time without closing your account.
Keeping information secure
We use access controls and technical measures to protect information. Access to saved designs is restricted to the relevant account and authorised operations needed to deliver the service. No online service is risk-free. Protect your email account, do not share verification codes and sign out on shared devices.
Children, updates and contact
The service is intended for people able to enter a purchase contract. A minor must use it under the supervision and responsibility of a parent or legal guardian. Contact us if you believe a child has provided information inappropriately. We update this notice when practices change and show the effective date. Privacy questions, account-closure requests and complaints can be sent through Contact us.